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Booking and Cancellation Policy

Booking and Cancellation Policy for Dint+ accounts and available platform features.

Read the full policy
Version
2026-10-07
Last updated
October 7, 2026
Effective date
October 7, 2026
Change summary
Added sender-specific Dint+ Line recipient consent, inbound YES/NO confirmation, retained evidence, STOP handling and limits on direct replies. Existing Dint Group LLC Customer Care consent remains separate.

Contents

  1. 01Bookings, availability, and confirmation
  2. 02Finding your cancellation rule
  3. 03Refunds, unauthorized activity, reversals, and disputes
  4. 04Changes and contact

Section 01

Bookings, availability, and confirmation

Review the supplier, description, location, dates, local time zone, availability, restrictions, price breakdown, payment schedule, and cancellation rule before confirming. A request or payment authorization is not necessarily an accepted booking; the confirmation identifies the accepted reservation or service. On-demand requests require provider acceptance where shown.

Request changes or rescheduling through the booking tools or support. A request does not modify a confirmed booking until accepted. Changes may require a new price, availability check, or payment authorization. Late arrivals and no-shows follow the rule disclosed for that booking. Do not assume that unused time is refundable.

Hosts and providers must promptly report inability to fulfill and must not substitute materially different services without the customer’s agreement. For unavailable, unsafe, or materially misdescribed offerings, contact support with the booking reference. The applicable cancellation policy and mandatory consumer rights determine remedies, including eligible refunds or release of authorizations.

Section 02

Finding your cancellation rule

The booking’s displayed cancellation terms identify the cutoff, local time zone, refund amount or calculation, fees, and any category-specific exception. Accommodation rate plans, services, and vehicle rentals can have different rules. Keep your confirmation and contact support before paying if a material term is missing or inconsistent.

The specific policy you agreed to is not replaced by a later listing edit. Host or provider cancellation must be reported promptly. Review the booking record for the decision, refund or release amount, and payment status. Legal rights concerning unsafe, unavailable, or misdescribed services remain available.

Section 03

Refunds, unauthorized activity, reversals, and disputes

Report unauthorized or incorrect transactions promptly through the payment-support route and, where appropriate, your payment provider. Include the transaction reference and disputed amount; never email full card details or authentication codes. Nothing here shortens statutory reporting periods or limits legal chargeback rights.

Pending means processing or awaiting a condition; completed means the recorded operation succeeded; failed means it did not complete; reversed means an earlier operation was undone; disputed means a claim is under review. A payment status may differ from booking or payout status. Do not assume a pending refund has reached your bank.

Refund eligibility and amount follow the transaction-specific cancellation or purchase policy and law. Approved refunds and releases can take additional processor or bank time. Cancellations, refunds, chargebacks, reversals, and corrections can adjust earnings or rewards under the applicable transaction rules; an adjustment must be traceable to the underlying transaction.

Payment holds or reserves may address verification, fraud, legal restrictions, refunds, chargebacks, or other documented transaction risks. They must have a lawful or disclosed contractual basis. Contact support for an explanation or review, subject to lawful disclosure restrictions. A dispute does not authorize unrelated or indefinite forfeiture.

Section 04

Changes and contact

The version, last updated date, effective date, and change summary appear with this document. Material changes require appropriate notice and renewed agreement where required before the affected activity continues. A new notice is not retroactive permission for a different use of your information. Contact Dint+ Inc. through the linked contact and request pages.

Dint+ Inc.

  • SMS and Line information
  • Terms of Service
  • Privacy Policy
  • Cookie Policy
  • Payments Terms
  • Hosting Terms
  • Service Provider Terms
  • Booking and Cancellation Policy
  • AI Terms
  • Subscription Terms
  • Referral and Rewards Terms
  • Community Guidelines
  • Trust and Safety

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Questions about these terms can be sent through Dint+ support.

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